IELTS
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Questions 1–7
Complete the form below, using NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
TravelSafe  INSURANCE  PLC

Department: Motor Insurance

Client details:
Name: Elisabeth 1 .............
Date of birth:  8.10.1975
Address: 2 …….………… (street) Callington (town)
Policy number: 3 …….…………
Accident details:
Date: 4 …….…………
Time: Approx. 5 …….…………
Supporting evidence: 6 ..............
Medical problems (if any): 7 …….………… injuries
Questions 8–10
Label the diagram/plan below. Write the correct letter, A–G, next to questions 8–10
image
8. traffic lights ......
9. petrol station ........
10. blue van .........
  • Assistant 1
    Rawlings Insurance. Good morning. Can I help you?
    Elisabeth
    Oh, hello. I’m ringing to report an accident.
    Assistant 1
    A car accident?
    Elisabeth
    Yes.
    Assistant 1
    Just hold the line a moment please. I’m putting you through to our motor insurance department.
    Assistant 2
    Hello?
    Elisabeth
    Hello.
    Assistant 2
    I understand you want to report an accident?
    Elisabeth
    Yes. My car’s been damaged – someone came out in front of me …
    Assistant 2
    Could I just check a few personal details before we go any further?
    Elisabeth
    Oh yes, sorry.
    Assistant 2
    Your name, first of all.
    Elisabeth
    It’s ELISABETH Ricard. Q1

    Assistant 2
    Is that R–I–K–A–R–D?
    Elisabeth
    It’s spelt with a C not a K.
    Assistant 2
    Oh, OK … And your date of birth please?
    Elisabeth
    It’s the eighth of October, 1975.
    Assistant 2
    … And lastly, I just need to check your address.
    Elisabeth
    Oh, actually I moved house last month so the street name’s different. It’s 60 Forest Road.Q2 I think you’ve got 22 Ash Avenue on your records?
    Assistant 2
    I have. So, I’ll just make a note of that … That’s fine … And is that in the same town still? Callington?
    Elisabeth
    That’s right.
    Assistant 2
    Right, now … do you have your insurance policy in front of you?
    Elisabeth
    Yes, I do.
    Assistant 2
    Can you give me the policy number please? It’s at the top.
    Elisabeth
    Oh yes. Five–oh–nine–two–four?
    Assistant 2
    It’s in a box – it should start with letters …
    Elisabeth
    Oh, C-Z- double eight–oh–nineQ3?
    Assistant 2
    That’s the one. And now I want to ask you about the accident itself. Is that OK?
    Elisabeth
    Yes, that’s fine.
    Assistant 2
    First of all, did it happen today?
    Elisabeth
    No, it happened yesterday evening, but by the time I got home it was late, so I didn’t call.
    Assistant 2
    That’s not a problem. So … let’s see … today’s the thirteenth of September, so it happened on the twelfth.Q4 Is that right?
    Elisabeth
    It is.
    Assistant 2
    Do you know approximately what time the accident occurred?
    Elisabeth
    Er … oh dear … I wasn’t wearing a watch, and I was a bit shocked. But I’d say it was between 8.15 and 8.45.
    Assistant 2
    That’s OK. I’ll just record that it happened at about 8.30.Q5 It doesn’t matter exactly … And I don’t suppose you’ve got any supporting evidence have you? I mean witness statements, that kind of thing?
    Elisabeth
    I don’t have witness statements I’m afraid, but I’ve got a police reportQ6. They came and measured up and checked the marks on the road. But unfortunately nobody else was around at the time of the accident.
    Assistant 2
    Any hospital report?
    Elisabeth
    No.
    Assistant 2
    So I take it you don’t have any medical problems then? Any injuries?
    Elisabeth
    Only minorQ7 ones. It was mainly the car that got damaged luckily.
    Assistant 2
    Absolutely. But we do recommend that you have a check up anyway. Within twenty-four hours if possible.
    Elisabeth
    Yes, OK. I’ll make an appointment today
    Assistant 2
    Fine. And now, can you tell me what happened exactly? I’m going to make a few notes
    Elisabeth
    I was driving home from the swimming pool and …
    Assistant 2
    I don’t know Callington at all, so could you describe it for me? Where did the accident happen?
    Elisabeth
    On the road between New Town and Callington. I was driving from New Town, heading towards Callington, and …
    Assistant 2
    OK, just let me draw the road layout … Right. OK?
    Elisabeth
    When you leave New Town there’s a sharp bend in the road and then there’s a railway bridge
    Assistant 2
    OK.
    Elisabeth
    And then about half a kilometre further on there’s a crossroads with traffic lights.Q8 And I was just in between the two when it happened. I wasn’t going very fast, in fact I definitely …
    Assistant 2
    So you’d already gone over the bridge?
    Elisabeth
    Yes. And I’d passed the park – that’s on the right hand side. And I was just approaching the petrol stationQ9
    Assistant 2
    Where’s that then?
    Elisabeth
    It’s a bit further along, on the opposite side
    Assistant 2
    So, on your near side then?
    Elisabeth
    Yes. As I was approaching it I saw a blue vanQ10 coming towards me. The driver had stopped in the middle of the road.
    Assistant 2
    Was he indicating?
    Elisabeth
    Yes. He was waiting to turn into the petrol station. But then at the last minute he decided to turn right in front of me. He must have thought he had enough time, but I had to swerve to avoid him. And I came off the road and landed in a ditch on the opposite side
    Assistant 2
    Mmm. I don’t suppose he stopped did he?
    Elisabeth
    Oh yes. He came over to see if I was OK, but he tried to say it was my fault. And there wasn’t …
  • Questions 1–7
    Complete the form below, using NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
    TravelSafe  INSURANCE  PLC

    Department: Motor Insurance

    Client details:
    Name: Elisabeth 1 ......Ricard .......
    Date of birth:  8.10.1975
    Address: 2 …….60 Forest Road………… (street) Callington (town)
    Policy number: 3 ……CZ8809 .…………
    Accident details:
    Date: 4 ……12th September / 12.09.…………
    Time: Approx. 5 …….8.30 pm / half past eight…………
    Supporting evidence: 6 ......police report........
    Medical problems (if any): 7 …….minor ………… injuries
    Questions 8–10
    Label the diagram/plan below. Write the correct letter, A–G, next to questions 8–10
    image
    8. traffic lights ......G...
    9. petrol station ....C....
    10. blue van ....D.....

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